Refund policy

BALNCE Return & Refund Policy

Request a return within 14 days of delivery by emailing info@balncebrand.com with your order number and the items you wish to return.

Items must be unworn, unwashed, and in their original condition, with all original tags attached. Trying items on indoors is fine.

Please contact us for return approval and shipping instructions before sending anything back. Approved returns must be shipped within 7 days of approval.

Customers are responsible for return shipping unless an item arrives damaged, defective, or incorrect. No restocking fee applies. Original shipping charges are nonrefundable, except where required by law.

Sets purchased as a bundle must be returned together for a full refund. For a size exchange of one piece, contact us first; exchanges depend on stock availability.

After receiving and inspecting your return, we will notify you of approval. Approved refunds will be issued to the original payment method within 3 business days. Your bank may take additional time to post the refund.

If your order arrives damaged, defective, or incorrect, email info@balncebrand.com promptly with your order number and photos so we can resolve the issue.

Items explicitly marked “Final Sale” before purchase are not eligible for change-of-mind returns. This does not affect your rights regarding defective or incorrect items.